Política de reembolso

Digital & Physical Products

All sales are final. We do not accept returns, exchanges, or cancellations once an order has been placed.

Because our physical products are made to order, we are unable to accept returns or exchanges for buyer’s remorse, incorrect product selection, or other change-of-mind reasons.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us at info@globalmediabank.com as soon as possible after you receive it. Please include your order number, a description of the issue, and, when applicable, photographs of the item and packaging.

We will review the issue and, if approved, may provide a replacement or other appropriate resolution at our discretion.

Please do not send any products back to us unless you have received specific return instructions from our customer service team. Unauthorized returns will not be accepted.

For questions regarding your order or this policy, please contact us at info@globalmediabank.com.

 

Exceptions / non-returnable items
Certain items cannot be returned, such as digital products (music, audiobooks, audio dramas), perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling-off period
Notwithstanding the above, if the merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason, without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund, too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@globalmediabank.com.